Privacy Policy
At KingAud Casino, we value the trust and loyalty of our players. Protecting personal data is a priority, and we are committed to handling information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, share, and protect personal data, with a focus on transparency and player confidence. We encourage reading this policy carefully so informed decisions can be made when using our services.
Data Processing
This Privacy Policy describes how KingAud Casino processes personal data in line with applicable gambling compliance requirements and relevant data-protection standards. Processing personal data is necessary to provide access to games and related services, manage accounts, process payments, and deliver customer support.
KingAud Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.
Use of KingAud Casino services requires acceptance of this Privacy Policy. We may update this policy from time to time, and we recommend reviewing it periodically. Continued use of the services after updates take effect means the updated policy applies.
Collection of Information
We collect personal information through our website and related services. This may include:
- Registration and communication data: information provided during account creation or later communication, such as name, contact details, and identification documents when required.
- Interaction records: logs of communications via email, live chat, or other support channels.
- Transaction and usage data: records of deposits, withdrawals, payment activity, and website usage related to account access and service performance.
- Compliance documentation: information and documents required for identity verification and meeting legal or regulatory obligations.
Usage of Information
Personal data collected by KingAud Casino may be used to:
- Process transactions and manage account-related activity.
- Provide requested services and customer support.
- Complete verification and compliance checks, including KYC and anti-money laundering procedures.
- Send promotional content only where explicit consent is provided.
- Ensure legal and regulatory compliance.
- Monitor, prevent, and investigate fraud, suspicious activity, and misuse of services.
- Analyse operational data to improve service quality, security, and user experience.
Marketing Communications
Where consent is provided, KingAud Casino may send marketing communications about promotions, bonuses, and product updates. Marketing preferences can be changed at any time through account settings (where available) or by contacting customer support. Opting out of marketing does not prevent delivery of important service messages related to security or account management.
Disclosure of Information
We do not sell or rent personal data. Personal data may be shared only where necessary, including:
- Within our group: to support consistent service delivery, account management, and internal compliance processes.
- With trusted partners: to process transactions and meet regulatory obligations.
- With third-party providers: for services such as payment processing, identity verification, fraud prevention, security monitoring, hosting, analytics, or technical support.
Any sharing is carried out under confidentiality and data-protection obligations designed to keep personal data secure.
Data Security and Retention
KingAud Casino applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. Personal data is retained only for as long as necessary for operational purposes and to meet legal and regulatory requirements, including retention for a minimum of five years after account closure where required by anti-money laundering rules or similar obligations.
Cookies and Tracking
KingAud Casino uses cookies and similar tracking technologies to support website functionality, improve performance, analyse usage, and enable marketing features where permitted. Cookie preferences can be managed through browser settings. Restricting cookies may affect the availability or performance of some website features.
Your Rights and Contact Information
Depending on applicable data-protection laws, players may have rights to access, correct, or request deletion of personal data, and to object to certain processing activities such as marketing. Where GDPR applies, players may also have the right to file a complaint with the appropriate supervisory authority.
To submit privacy-related requests or questions, players can contact KingAud Casino customer support or the Data Protection Officer (DPO) using the contact details provided on the official website. For security reasons, verification may be required before requests are processed.
